Questions, answered.

Use the tracking link in your shipping email. Can't find it? Reply to that email and we'll check for you.

If it hasn't shipped yet, yes. Email us your order number as soon as you can.

We pack your order within 1 working day. Delivery takes 5–8 working days, and you get tracking by email.

You see the exact cost at checkout, before you pay.

Yes. You have 30 days from delivery to return unused items in their original packaging. You're refunded to your original payment method.

Send us your order number and a photo. We'll fix it at our cost.

Every piece puts the heat right on you. Switch it on and feel it. No setup, no fuss.

Heating panels or wires sit inside the fabric. GrumpyHeat and the Heated Jacket run from a USB power bank in a pocket (not included). CozyHeat plugs into the wall. Press a button to choose your heat.

USB pieces run as long as your power bank lasts. That depends on its size and your heat level. CozyHeat runs from the wall, with an auto-off timer.

CozyHeat has an auto shut-off timer and overheat protection. The Heated Jacket has overheat protection. Never use the heating while a piece is wet.

Pay securely through Shopify checkout with major cards, PayPal, Apple Pay or Google Pay.