Question 1

How can I track my order?

Accepted Answer

Use the tracking link in your shipping email. Can't find it? Reply to that email and we'll check for you.

Question 2

Can I change my order?

Accepted Answer

If it hasn't shipped yet, yes. Email us your order number as soon as you can.

Question 3

How long does shipping take?

Accepted Answer

We pack your order within 1 working day. Delivery takes 5–8 working days, and you get tracking by email.

Question 4

How much does shipping cost?

Accepted Answer

You see the exact cost at checkout, before you pay.

Question 5

Can I return my order?

Accepted Answer

Yes. You have 30 days from delivery to return unused items in their original packaging. You're refunded to your original payment method.

Question 6

What if my item arrives damaged or wrong?

Accepted Answer

Send us your order number and a photo. We'll fix it at our cost.

Question 7

What makes CozyThera different?

Accepted Answer

Every piece puts the heat right on you. Switch it on and feel it. No setup, no fuss.

Question 8

How do heated products work?

Accepted Answer

Heating panels or wires sit inside the fabric. GrumpyHeat and the Heated Jacket run from a USB power bank in a pocket (not included). CozyHeat plugs into the wall. Press a button to choose your heat.

Question 9

How long does the heat last?

Accepted Answer

USB pieces run as long as your power bank lasts. That depends on its size and your heat level. CozyHeat runs from the wall, with an auto-off timer.

Question 10

Are CozyThera heated products safe?

Accepted Answer

CozyHeat has an auto shut-off timer and overheat protection. The Heated Jacket has overheat protection. Never use the heating while a piece is wet.

Question 11

What payment methods do you accept?

Accepted Answer

Pay securely through Shopify checkout with major cards, PayPal, Apple Pay or Google Pay.

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