Shipping policy.

This policy explains how orders placed on warmelyofficial.com, operated by ECOM WORLD SERVICE LIMITED, are processed and delivered.

Processing time

Orders are packed within 1 working day of being placed (Monday to Friday, excluding public holidays).

Delivery time

Delivery typically takes 5–8 working days depending on destination. Tracking is emailed to you as soon as your parcel ships.

Shipping costs

The shipping cost is calculated at checkout based on your address, before you pay.

Tracking your order

Use the tracking link in your shipping confirmation email. If you have any trouble, reply to that email or write to cozythera@outlook.com.

Delays and lost parcels

Carriers occasionally experience delays, especially in peak winter weeks. If your parcel hasn't arrived within the expected window, contact us and we will investigate with the carrier.

Questions

See our returns policy or contact us at cozythera@outlook.com. We reply to all messages within 1 working day, Monday to Friday.